Tag: Customer Service And Sales
Customer service and sales. They are not totally different. As we see, some activities are different in both while some are similar. In companies, departments of both are being kept different. It is just for better management. So that people can focus on particular thing and contribute more. Ultimately, they have to be under one unit – Business Development / Continuous Business improvement. There will be some support and communication from both ends for betterment of company growth.
If we see the quotes in my answer, both are about knowing your customer better and give them what they need. Sales and Service both are part of each other. One cannot stay without other. If there is no sale, no service will be there. If there is no service, customers will not buy the product. Hence, Sales and service are part of the one department and there will be communication of what’s happening on both part.
