Call us: +61 8 6500 9777 | +63 2 957 7488

Bureauserv is the one-stop outsourcing partner for all SMEs

Get all the support you need from Bureauserv. We assist SMEs in the areas of Customer Support Outsourcing and Customer Service and Sales, Digital Marketing (SEO & Web Design, Search Marketing & Social Search), Outsource Accounting with Cloud Accounting Software, Online Bookkeeping and Payroll, and Administrative Support (Virtual Assistance). Our wide range of offshore outsourcing solutions will help small and medium-sized business and entrepreneurs achieve controlled growth and improved efficiency.

Building a healthy, collaborative and long-term relationship with our clients is the foundation on which we operate and conduct ourselves. In fact, our management and team consist of highly qualified professionals in Australia and the Philippines. We value accuracy, productivity, progress and teamwork making us capable of delivering beneficial business process solutions with guaranteed favourable results. Our way of work revolves around sustaining the trust that our clients have given us. Similarly, we acknowledge that we are a reflection of our clients and protecting their brand is part of our accountability.

Catering to different businesses means satisfying different needs. So, we invest time and resources in understanding various business requirements. We work hard in identifying which solutions and strategic options fit our clients best. Whether your business is already established or still in its early stages, we can tailor our services to help you reach your specific objectives. When you have Bureauserv, you don’t need to look for multiple outsourcing providers. With our offered quality services and the highly skilled personnel that we have, we can partner with you in the journey of attaining SUCCESS.

Our Services

We know from experience that the resources and workforce of businesses have to conform with the objectives and strategies set by its management. And to be able to efficiently and continuously operate as an organisation, certain rules need to be implemented and adhered to. That’s why Bureauserv’s business outsourcing solutions are designed to provide customisable and scalable services that cater to individual clients’ needs. Whether you’re ready to commit to a long-term business partnership or just wanting to test the waters first, we can tailor our services to satisfy the demands of your business. Most importantly, we aim to be a valuable part of your organisation and a reliable extension of your team.

Customer Service and Sales

These are vital elements that contribute to the success of an organisation. Excellence in both areas can guarantee not only profitability but also the increase and retention of clients. As one of the many customer care outsourcing companies, our Customer Service and Sales Team consists of passionate and engaged individuals who connect effectively to customers and aim to provide quality and personalised service.

Digital Marketing

Our powerful digital marketing solutions will help you efficiently execute every aspect of your company’s web presence. We know the web and how SEO works and therefore, you can rely on us in improving your online visibility through web development, insights, SEO reporting & analysis and social media branding. With Search Engine Optimisation (SEO), Website Design, Search Marketing and Social Search we can bring your business in the front page of search engine result pages.

Accounting, Bookkeeping and Payroll

These are crucial tasks in running a business. However, it can sometimes be time-consuming and costly. With the help of our highly qualified Accountants, equipped with the advancement of cloud accounting software or cloud-based solutions like Xero, QuickBooks, MYOB and Sage, you can rest assured that your accounts, books and payroll are handled with accuracy, confidentiality and security with our online bookkeeping and outsource accounting services.

Virtual Assistant

Our virtual assistant services offer a wide range of administrative solutions to all SMEs in need of additional support. We have experienced staff who can perform a variety of tasks from scheduling meetings, email management, research, transcription, documentation and other virtual assistance tasks. Our aim is to take away your day-to-day hassles so that you can focus on your core business activities.

Lower Cost

Since most of our staff members are from the Philippines, you are getting access to guaranteed quality services at a much lower cost – without the burden of hiring and training, quality assurance, and setting up and maintaining an infrastructure. We got those covered for you.

Better Business Focus

We know how important it is for you to direct your utmost attention to the most critical areas of your business. So hand over the non-core functions to us! This way, you will be able to concentrate on taking care of the primary elements that maintain the success of your business.

Skilled Expertise

With our years of experience in business processes and skills in complying with complex projects with very specific demands from clients, we bring increased productivity and accuracy, therefore contributing to the success of your company.

Maintained Customer Satisfaction

With quality service and faster turnaround time, your customers will be delighted and will maintain loyalty to your brand. They will feel respected, prioritised and valued since our staff will focus on resolving issues, conforming with their preferences and in keeping them content to the service.

Our Process

Step 1 - Understand your business.

Knowing the nature of your business and your goals is essential for us to make relevant recommendations on what services and business solutions are best for you.

Step 2 - Identify the best course of action.

We will work with you in selecting the best course of action and in formulating an integrated onboarding plan that takes into consideration the time, resources and other potential constraints.

Step 3 - Provide a seamless transition.

We understand that change comes with challenges. So, we are willing to work with your team and guide them through every stage of the transition, building the foundations of an operational and collaborative business relationship.

Step 4 - Optimise business operation.

We will continuously monitor the status of the project to ensure a sustainable service quality, to stay on top of challenges and changing market conditions while looking for ways to improve procedures.

Catering well to individual customer needs, Bureauserv offers different options for deployment and pricing. With us, you can easily establish an offshore team or simply add extra hands on an ad hoc basis to perform short-term projects or handle your peak season workloads.

Explore some options for your business

What Our Clients Say About Us

Susan Croft
www.financecorp.com.au
Thank you so much Bureauserv for all your help with my outbound telemarketing campaign. Your team have been amazing!

Grant Osborne
www.bluestonepools.com.au
Whilst I critic and demand a high level of detail I am the first to give credit where credit is due. The logo and web page that Bureauserv has developed is brilliant. I am delighted to work with the team as we move forward with a beneficial partnership.

Dr. Rachel Berrisford
www.alifeworthliving.com.au
A big thank you to Bureauserv. What a pleasure to work with a company that delivers on its promises in such a timely, friendly and supportive way. No request was too big or too small for this team of professionals. I am delighted with my website and have enjoyed collaborating with you all over the last few weeks. Looking forward to continuing to work with you.

Mark Stevens
www.easivisa.com
We are delighted with the work the Bureauserv Team have carried out for us. They are responsible for our accounting and bookkeeping needs and understand our complex accounting requirements and the high standards that our company require. I am very pleased with their efficiency and their ability to deliver on time. I would highly recommend their services.

Caroline Crosbie
www.carolinecrosbie.com.au
To me, Bureauserv represents a simple yet potent equation…
Great People + Great Passion + Great Service = Exceptional Customer Experience
They model excellence. It’s why I do business with them!

Jill Jamieson
www.psychicsconnect.com.au
We migrated to Xero in 2015 with support from Bureauserv. The transition was seamless and since then we have developed an excellent partnership with their offshore team of bookkeepers and accountants. Payroll, BAS and bank reconciliation is always accurate and prepared on-time. Outsourcing to the Philippines with Bureauserv has exceeded my expectations. Their involvement and enthusiasm towards our business is greatly appreciated.

Derek Best
www.ihls.com.au
IHLS started outsourcing to Bureauserv in 2015. Bureauserv offers customer service support working efficiently alongside our Perth based call centre. More recently they assisted the company with migrating our accounts from QuickBooks to Xero cloud accounting. My collaboration with Bureauserv has surpassed the expectations I set for offshore outsourcing services. Their diversely talented and highly-skilled accountants produce an efficient administrative aid along with accurate bookkeeping support ensuring timely reports for effective financial management and statutory filing. I have since recommended Bureauserv’s outsourcing solutions to some of my business associates.

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